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LABEL SOFTWARE SUPPORT

LP5 SUPPORT

FAST |  FLEXIBLE |  PROFESSIONAL

A remote support tool is part of every LabelsPlatform5 installation in order to help our customers with problems as quickly as possible.

TICKET SYSTEM

Our ticket system is available for users without a support contract (SLA)  to disposal. You can find out about the status of your support request at any time (ticket status).

SUPPORT CONTRACTS -  GET ACCESS TO OUR EXPERTS

We offer our customers 3 levels of support agreements (SLA) to choose from. Based on your industry, the scope of the installation and the number of users, you can decide with which SLA you would like to secure quick access to our experts. Customers who choose to conclude an SLA with us receive priority support and free software updates while the SLA is valid. Furthermore, SLA customers have free access to our support hotline and the ticket system (as part of the SLA).

LabelsPlatform4 SLA LIGHT

  • free telephone support within the  Standard business hours

  • License-free remote maintenance support using  LP4 quick support tool

  • Support with the layout design

  • free use of the premium ticket system

  • 5 inclusive hours per year (additional hours are charged at a reduced hourly rate

  • Duration 1 year with automatic renewal

LabelsPlatform4 SLA SUPERIOR

  • free telephone support within the  Standard business hours

  • License-free remote maintenance support using  LP4 quick support tool

  • Support with the layout design

  • free use of the premium ticket system

  • 10 inclusive hours per year (additional hours are charged at a reduced hourly rate

  • Duration 1 year with automatic renewal

LabelsPlatform4 SLA NO LIMIT

  • free telephone support within the  Standard business hours

  • License-free remote maintenance support using  LP4 quick support tool

  • Support with the layout design

  • free use of the premium ticket system

  • without time limit

  • Duration 1 year with automatic renewal

Are you interested in a support contract? Please contact us by email or via our ticket system .

Our LP4 support is still available to you as usual.

SUPPORT
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